Ensure BDA emails reach your inbox
We want to make sure you receive important updates about your membership, professional support, events and resources. Occasionally, emails - particularly to Gmail addresses - can be filtered into spam or blocked.
This page explains how to make sure emails from us arrive safely in your inbox.
Why this happens
Email providers like Gmail and Outlook use automated filters to protect you from unwanted messages. Sometimes legitimate emails can be caught by these filters, especially when messages come from multiple email addresses or systems.
We use different inboxes depending on the service, including:
Quick steps to fix it
1. Check your spam or junk folder
If you find an email from us, open it and mark it as:
- “Not spam” (Gmail)
- “Not junk” (Outlook)
2. Add us to your contacts or safe senders list
Saving our email addresses as contacts or safe senders improves delivery.
If you work in the NHS you may need to ask your IT team to whitelist the BDA domain.
How to add a sender to your address book
Microsoft Outlook
- Open the email
- Right click on sender's name and a menu will appear
- Choose 'Add to Outlook contacts'
Gmail and Yahoo
- Open the email
- Hover mouse over the sender's name and a contact card will appear
- Choose the 'Add to contacts' icon
If you have an anti-virus program installed on your computer, such as Norton or McAfee, check the instructions to make sure that emails you want to read will appear in your inbox.
3. Interact with our emails (Gmail users)
Starring, replying to, or moving an email into your inbox helps Gmail recognise us as a trusted sender.
Allow all BDA emails
Some email providers let you allow all messages from a domain:
Gmail
Create a filter:
- Go to Settings → See all settings → Filters → Create new filter
- In the From field, enter: @bda.uk.com
- Select:
- Never send it to Spam
- (Optional) Categorise as Primary
Outlook
Add @bda.uk.com to your Safe senders and domains list in settings.
Note: If you receive BDA emails from more than one domain (e.g. newsletters), you may need to repeat this step for each domain.
Still having issues?
If you think you're missing emails from us, please contact us and we’ll help check your subscription and delivery settings.